Operational Contributor Work Dimensions

Level	Problem Solving	Communication & Collaboration	Scope of Influence	Independence of Action	Effective Knowledge	People Management
OC3	Seasoned individual contributor. Problems are typically not routine and require analysis to understand. Makes minor adjustments to working methods and independently develops solutions to problems.	Explains practices, procedures and policies to reach agreement with others outside of the work area. Communicates with contacts typically within and outside the department on matters that typically involve obtaining or providing information on matters of moderate importance to the organization. Explains practices, procedures and policies in order to reach agreement. May act as liaison with other operations roles across the institution to solve issues related directly to position’s job content.	Works to achieve day-to-day objectives with significant impact within the area. Work consists of tasks that are typically not routine. Works independently under limited supervision. May be required to apply discretion within established operational boundaries and procedures. Responsible for assisting and training lower-level support employees.	Has responsibility for making minor changes in activities and processes to solve problems or improve effectiveness of area. Expected to independently develop solutions to problems for manager review. Works under limited supervision for routine situations. Provides assistance and training to lower level employees.	Processes and tools, and intermediate knowledge of concepts, practices, and procedures of own job family. Generally requires a High school degree or above. 3-4 years of experience is typically required.	May act as lead position within job function and title grouping, providing operational guidance to team members with same or similar work. May serve as time approver.
OC2	Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures. Position may need to modify work appropriately in response to new information..	Communicates information that requires explanation or interpretation. Communicates with contacts typically within the department or unit on matters that typically involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement.	Works to achieve day-to-day objectives with direct impact within the area. Work consists of tasks that are typically routine with some deviation from standard practice. Works under moderate supervision for routine tasks. May seek advice of more senior personnel in the same area.	Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems. May be required to highlight areas of concerns/problems and puts forth solutions to supervisor in own work area. Works under moderate supervision.	Demonstrates proficient working knowledge of routine work processes and tools, and intermediate knowledge of concepts, practices, and procedures of own job family. Generally requires a high school degree or above. 1-3 years of experience is typically required.
OC1	Performs functions that are routine in nature and follows standard procedures. Recognizes and escalates unusual situations or problems. Work generally follows defined schedules and protocols.	Practices baseline principles of listening, and clear written/verbal communication. Communicates information that requires little explanation or interpretation. Communicates with contacts typically within the department or unit on matters that typically involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement.	Works to achieve day-to-day objectives with direct impact within the area. Work consists of tasks that are typically routine with some deviation from standard practice. Focus of performance is stated individual objectives. Will not be evaluated based on ability to influence outcomes. Due to the position largely following set principles and guidelines, decisions mainly impact only the position itself or immediate colleagues.	Due to the position largely following set principles and guidelines, decisions mainly impact only the position itself or immediate colleagues. Follows standard principles and guidelines with little to no latitude for personal decision making. Has responsibility for checking data and information for minor changes. Work is closely supervised.	Demonstrates baseline working knowledge of routine work processes and tools. Generally requires a high school degree or above; No/limited prior experience is typically required.

Level

Problem Solving

Communication & Collaboration

Scope of Influence

Independence of Action

Effective Knowledge

People Management

OC3

Seasoned individual contributor.

Problems are typically not routine and require analysis to understand.

Makes minor adjustments to working methods and independently develops solutions to problems.

Explains practices, procedures and policies to reach agreement with others outside of the work area.

Communicates with contacts typically within and outside the department on matters that typically involve obtaining or providing information on matters of moderate importance to the organization.

Explains practices, procedures and policies in order to reach agreement.

May act as liaison with other operations roles across the institution to solve issues related directly to position’s job content.

Works to achieve day-to-day objectives with significant impact within the area.

Work consists of tasks that are typically not routine.

Works independently under limited supervision.

May be required to apply discretion within established operational boundaries and procedures.

Responsible for assisting and training lower-level support employees.

Has responsibility for making minor changes in activities and processes to solve problems or improve effectiveness of area.

Expected to independently develop solutions to problems for manager review.

Works under limited supervision for routine situations.

Provides assistance and training to lower level employees.

Processes and tools, and intermediate knowledge of concepts, practices, and procedures of own job family.

Generally requires a High school degree or above. 3-4 years of experience is typically required.

May act as lead position within job function and title grouping, providing operational guidance to team members with same or similar work.

May serve as time approver.

OC2

Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures.

Position may need to modify work appropriately in response to new information..

Communicates information that requires explanation or interpretation.

Communicates with contacts typically within the department or unit on matters that typically involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement.

Works to achieve day-to-day objectives with direct impact within the area.

Work consists of tasks that are typically routine with some deviation from standard practice.

Works under moderate supervision for routine tasks.

May seek advice of more senior personnel in the same area.

Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems.

May be required to highlight areas of concerns/problems and puts forth solutions to supervisor in own work area.

Works under moderate supervision.

Demonstrates proficient working knowledge of routine work processes and tools, and intermediate knowledge of concepts, practices, and procedures of own job family.

Generally requires a high school degree or above. 1-3 years of experience is typically required.

OC1

Performs functions that are routine in nature and follows standard procedures.

Recognizes and escalates unusual situations or problems.

Work generally follows defined schedules and protocols.

Practices baseline principles of listening, and clear written/verbal communication.

Communicates information that requires little explanation or interpretation.

Works to achieve day-to-day objectives with direct impact within the area.

Work consists of tasks that are typically routine with some deviation from standard practice.

Focus of performance is stated individual objectives. Will not be evaluated based on ability to influence outcomes.

Due to the position largely following set principles and guidelines, decisions mainly impact only the position itself or immediate colleagues.

Follows standard principles and guidelines with little to no latitude for personal decision making.

Has responsibility for checking data and information for minor changes.

Work is closely supervised.

Demonstrates baseline working knowledge of routine work processes and tools.

Generally requires a high school degree or above; No/limited prior experience is typically required.