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Resource material located in Human Resources
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#1 On Incoming Calls |
Nancy Friedman |
Video |
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#7 On Outgoing Calls |
Nancy Friedman |
Video |
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1001 Ways to Energize Employees |
Bob Nelson |
Book |
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101 Movie Clips that Teach & Train |
Becky Pike Pluth |
Book |
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101 Sample Write-Ups for Documenting Employee Performance Problems (CD-ROM included) |
Paul Falcone |
Book |
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12 Choices…That Lead to Your Success |
David Cottrell |
Book |
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144 Ways to Walk the Talk |
Eric Harvey and Alexander Lucia |
Pamphlet |
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180 Ways to Walk the Customer Service Talk |
Eric Harvey and The Walk the Talk Team |
Pamphlet |
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180 Ways to Walk the Leadership Talk |
John Baldoni |
Pamphlet |
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180 Ways to Walk the Motivation Talk |
John Baldoni and Eric Harvey |
Pamphlet |
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180 Ways to Walk the Recognition Talk (P) |
Eric Harvey |
Pamphlet |
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37 Quick and Easy Tips You Can Use to Keep Your Customers |
Communication Briefings |
Pamphlet |
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50 Creative Training Closers |
Lynn Solem & Bob Pike |
Book |
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50 Creative Training Openers and Energizers |
Bob Pike & Lynn Solem |
Book |
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A Different Mirror: A History of Multicultural America |
Ronald Takaki |
Book |
Yes |
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A Gift from Mrs. Timm (VHS) |
Dartnell Corporation |
Video |
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A Guide to Legal Issues for Human Resources Professionals in Colleges and Universities |
Jackie R. McClain |
Book |
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A Speaker for all Reasons: 21st Century Leadership (VHS) |
Patricia Fripp |
Video |
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A Speaker for all Reasons: Million Dollar Words, Speaking for Results--Part 1 (VHS) |
Patricia Fripp |
Video |
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A Speaker for all Reasons: Million Dollar Words, Speaking for Results-Part 2 (VHS) |
Patricia Fripp |
Video |
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A Whack on the Side of the Head: How You Can Be More Creative |
Roger von Oech |
Book |
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Access 2000 for Windows for Dummies |
Allison Barrows |
Book |
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Administrator (CD) |
Clarity Multimedia |
Book |
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Advanced Connections: Moving Quality Service Beyond the Basics |
Michael Hovland, Ludie Dickeson, Karen Holtkamp |
Book |
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Arkansas Department of Labor- Safety Code 12, Public Employee's Chemical Right to Know Act. |
Arkansas Department of Labor |
Book |
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Arkansas State Government Guide |
Arkansas State Employees Association |
Book |
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Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value |
Bill George |
Book |
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AWESOME! New Generation at Work and Engaging Gen Y |
Quality Media Resources, Inc. |
Video |
Yes |
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Basic Basic Telephone Skills (DVD) |
Telephone Doctor |
Video |
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Beacon of Hope, The Story of the University of Arkansas (DVD) |
Larry Foley & Dale Carpenter |
Video |
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Become an Inner Circle Assistant: How to be a star in your profession and achieve Inner circle status! |
Joan Burge |
Book |
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Before Stonewall: The Making of a Gay and Lesbian Community |
Andrea Weiss and Greta Schiller |
Book |
Yes |
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Before Stonewall: the Making of a Gay and Lesbian Community |
First Run Features |
Video |
Yes |
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Better Than Duct Tape - Dialogue Tools for Getting Results and Getting Along (P) |
Pritchett Rummler-Brache |
Pamphlet |
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Black Power Inc. - The New Voice of Success |
Cora Daniels |
Book |
Yes |
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Bowling Alone, The Collapse and Revival of American Community |
Robert D. Putnam |
Book |
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Bright Ideas: Improving Service and Efficiency with Staff Suggestions |
Dartnell Corporation |
Pamphlet |
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Budgets and Financial Management |
Margaret J. Barr |
Book |
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Building A House for Diversity |
R. Roosevelt Thomas, Jr. |
Book |
Yes |
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Building Customer Loyalty: The 21 Essential Elements…IN ACTION |
JoAnna Brandi |
Pamphlet |
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Business and Sales Correspondence - EZ Series |
Verne Meyer, Pat Sebranek, John Van Rys |
Book |
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Business as Unusual - The Handbook for Managing and Supervising Organizational Change (P) |
Price Pritchett, Ph.D & Ron Pound, Ph.D. |
Pamphlet |
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Business as Unusual: The Handbook for Managing and Supervising OrganizationalChange |
Price Pritchett & Ron Pound |
Pamphlet |
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Business Grammer and Usage for Professionals |
National Press Publication |
Audio |
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Business Letters for Busy People |
National Press Publication |
Book |
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Campus Diversity, Student Voices |
University of Michigan |
Video |
Yes |
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Care Packages for the Workplace: Dozens of Little Things You Can Do to Regenerate Spirit at Work |
Barbara A. Glanz |
Book |
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Carpe Manana - Before Tomorrow Seizes You (P) |
Price Pritchett |
Pamphlet |
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Chicken Soup for the Soul |
Jack Canfield & Mark Victor Hansen |
Book |
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Click With Customers: How to Write Effective Customer Service E-mails |
Dartnell Corporation |
Pamphlet |
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Clown |
Coastal Video Communication Corporation |
Video |
Yes |
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Coaching Techniques; Explaining 401K to Employees; Project Management II; Sexual Harassment Update |
BLR - HR Training Presentations |
Video |
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Combatting Sexual Harassment in Higher Education |
Bernice Lott and Mary Ellen Reilly |
Book |
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Communication Cornerstones: Building Trust |
Coastal Video Communication Corporation |
Video |
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Conducting the Performance Appraisal |
American Media |
Video |
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Conflict Resolution |
American Training Resources, Inc |
Video |
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Conflict Resolution (P) |
Coastal Video Communication Corporation |
Pamphlet |
Yes |
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Conquer the Brain Drain: 52 Creative Ways to Pump Up Productivity |
Judi Moreo & Fiona Carmichael |
Book |
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Coping with Difficult People |
Robert M. Bramson |
Book |
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Coping with Difficult People, Part One |
Coastal Video Technologies Corporation |
Video |
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Coping with Difficult People, Part Two |
Coastal Video Technologies Corporation |
Video |
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Cotton Field of Dreams, a Memoir |
Janis F. Kearney |
Book |
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Cracking the Wall - Women in Higher Education Administration |
Patricia Turner Mitchell |
Book |
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Creating and Motivating a Superior, Loyal Staff |
Aundrea Cika |
Pamphlet |
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Creative Training Techniques Handbook, 3rd Edition |
Robert W. Pike |
Book |
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Cultural Divesity - A Primer for the Human Services (Third Edition) |
Jerry V. Diller |
Book |
Yes |
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Customer at the Crossroadsd, From Parable to Practice |
Barbara Hateley and Eric Harvey |
Pamphlet |
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Customer Satisfaction is Worthless; Customer Loyalty is Priceless |
Jeffrey Gitomer |
Book |
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Customer Service: Difficult Customer ALERT |
Coastal Video Communication Corporation |
Pamphlet |
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Customer Service: The ROYAL Treatment |
Coastal Video Communication Corporation |
Pamphlet |
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Dare to Prepare: How to Win Before You Begin! |
Rondald M. Shapiro |
Book |
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Dealing with Difficult Participants |
Bob Pike & Dave Arch |
Book |
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Delivering Feedback, Fixing Performance Problems |
NEWMARKET Learning (DVD) |
Video |
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Delivering On the Promise - How to Attract, Manage, and Retain Human Capital |
Brian Friedman, James Hatch, David M. Walker, Arthur Anderson |
Book |
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Delivering Quality Service-Balancing customer Perceptions and Expectations |
Valarie A. Zeithaml, A. Parasuraman, and Leonard L. Berry |
Book |
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success |
Leonard L. Berry |
Book |
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Diversity Now |
Coastal |
Pamphlet |
Yes |
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Diversity: Food For Thought |
Clarity Express |
Video |
Yes |
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Diversity: How to get Started (P) |
|
Pamphlet |
Yes |
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Diverstiy in the Real World |
Coastal |
Pamphlet |
Yes |
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Diverstiy: Food For Thought |
Clarity Express |
Pamphlet |
Yes |
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Don't Sweat the Small Stuff…and it's all small stuff |
Richard Carlson |
Book |
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E-Mail Errors |
Telephone Doctor |
Video |
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E-Speak, Everything you Need to Know Before You Hit the Send Button |
Maureen Sullivan |
Book |
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Emotional Leakage |
Nancy Friedman |
Video |
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Employee Orientation, Chancellor John White |
University of Arkansas Division of Continuing Education |
Video |
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Employee Termination Manuel for Managers and Supervisors (P) |
Commerce Clearing House, Inc. |
Pamphlet |
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Ending Sexual Harassment (P) |
Coastal Video Communication Corporation |
Pamphlet |
Yes |
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Escape From Voice Mail Jail |
Telephone Doctor |
Video |
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Facing Racism in Education |
Nitza M. Hidalgo, Ceasar L. McDowell, Emilie V. Siddle |
Book |
Yes |
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Feng Shui at Work |
Kirsten M. Lagatree |
Book |
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Firing Up Commitment During Organizational Change |
Price Pritchett |
Pamphlet |
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First Responder |
J. David Bergeron & Gloria Bizjak |
Book |
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First, Break All the Rules, What the World's Greatest Managers Do Differently |
Marcus Buckingham and Curt Coffman |
Book |
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Fish Tales! Real-Life Stories to Help You Transform Your Workplace and Your Life |
Stephen C. Lundin, John Christensen and Harry Paul |
Book |
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FISH! |
Stephen C. Lundin, Ph.D., Harry Paul, and John Christensen |
Book |
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FISH! (on DVD) |
Charthouse Learning |
Video |
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FISH! (on VHS) |
Charthouse International Learning Corporation |
Video |
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FISH: The Guide |
Charthouse Learning |
Book |
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Five Star Teamwork, How to Achiev e Success…Together! |
Steve Ventura and Michelle Correia Templin |
Pamphlet |
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FLSA: Fair Labor Standards Act: HR Case Files |
Catherine Crier |
Video |
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FMLA: Family and Medical Leave Act |
HR Case Files with Catherine Crier |
Video |
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Follow This Path |
Curt Coffman and Gabriel Gonzalez-Molina, Ph.D. |
Audio |
|
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Foreign to Familiar |
Sarah A. Lanier (2007) |
Book |
Yes |
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Four Cs of Coaching Skills |
Telephone Doctor (DVD) |
Video |
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Four Cs of Coaching Skills |
Telephone Doctor (Leader's Guide) |
Book |
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Frustration is your Organizations Best Friend |
Larry Cole, Ph.D. |
Book |
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Fun Is Good, How to Create Joy & Passion in Your Workplace & Career |
Mike Veeck and Pete Williams |
Book |
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Games, Ice Breakers, & Team Exercises |
Employee Development Program |
Book |
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Genereations M.E.E.T. for Respect in the Workplace |
Vison Point (VHS/DVD/Manual) |
Video |
Yes |
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Get Hired! How to Ace the Interview (Self Study Workbook) |
Provant Media |
Pamphlet |
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Get Hired! How to Ace the Interview (Training Leader's Guide) |
Provant Media |
Pamphlet |
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Get What You Want |
Patricia Fripp |
Book |
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Getting to YES; Negotiating Agreement Without Giving In |
Roger fisher and William Ury |
Book |
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Give Them The Pickle! |
Bob Ferrell |
Video |
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Give Them The Pickle! A Leader's Guide |
Bob Ferrell |
Pamphlet |
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Give ThemThe Pickle! |
Bob Ferrell |
Book |
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Glossary of Misused Words & Phrases |
Briefings Publishing Group |
Pamphlet |
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Good to Great |
Jim Collins |
Book |
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Handling the Difficult Employee |
Marty Brounstein |
Book |
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Harassment Is… (Acoso Es…) |
Coastal Video Communication Corporation |
Video |
Yes |
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Heart Smart - a plan for low-cholesterol living. |
Marion Merrell Dow Inc. |
Book |
|
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Heartsaver AED - Instructor's Manuel |
American Heart Association |
Book |
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Heartsaver AED for the Lay Rescuer and First Responder |
American Heart Association |
Book |
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Heartsaver Guide (P) |
American Heart Association |
Pamphlet |
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HeartSaver Guide - A Student Handbook for Cardiopulmonary Resuscitation and First Aid for Choking |
American Heart Association |
Book |
|
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Holiday Stress: Planning for a Joyful Season |
COASTAL Safety Environmental |
Pamphlet |
|
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How Full is Your Bucket? Positive Strategies for Work and Life |
Tom Rath & Donald Clifton |
Book |
|
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How to Create High Impact Designs |
Jane K. Cleland |
Book |
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How to Create High Impact Letters and Memos |
Pat Cramer & Debra Smith |
Book |
|
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How to Deal with a Foreign Accent (DVD) |
Nancy Friedman |
Video |
Yes |
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How to File Guide (P) |
Pendaflex |
Pamphlet |
|
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How to Get Along, Get Noticed and Get Ahead |
WORKSMARTS |
Video |
|
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How to Get Organized and Get it Done. (P) |
National Seminars Group |
Pamphlet |
|
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How to set up and Maintain a Training Library |
CareerTrack Publications |
Video |
|
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How to Work for an Idiot, Survive & thrive…Without Killing Your Boss |
John Hoover |
Book |
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HR Director: The Arthur Andersen Guide to Human Capital |
Arthur Andersen |
Book |
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HUG Your Customers |
Jack Mitchell |
Book |
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Human Resources Kit for Dummies |
Max Messmer |
Book |
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Human Resoursces Champions: The Next Agenda for Adding Value and Delivering Results |
Dave Ulrich |
Book |
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I Don't Know What I Want, But I Know It's Not this |
Julie Jansen |
Book |
|
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Icebreakers and Teambuilding Exercises |
Gregory P. Smith, Chart Your Course International |
Book |
|
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Immigration and Hiring; Delegation Techniques; Project Management I |
BLR - HR Training Presentations |
Video |
|
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Implementing Diversity |
Marilyn Loden |
Book |
Yes |
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Insights Into Excellence: Winning Game Plans from 22 Masters of Business Success |
The Members of Speakers Roundtable |
Book |
|
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Interview Guide for Supervisors (P) |
Mary Ann Werch |
Pamphlet |
|
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Interviewing: More Than a Gut Feeling |
Richard S. Deems, Ph.D. |
Book |
|
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Irate Caller (DVD) |
Nancy Friedman |
Video |
|
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Is it Worth Dying for? How to make stress work for you - not against you. |
Dr. Robert S. Eliot & Dennis L. Breo |
Book |
|
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It's a Jungle Out There! Dealing with Difficult Behavior in the Workplace |
Coastal AMI |
Book |
|
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Its About Respect, Recognizing Harassment in a Diverse Workplace |
Coastal |
Video |
Yes |
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Its About Respect, Recognizing Harassment in the Workplace |
Coastal |
Pamphlet |
Yes |
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Jack, Straight From the Gut |
Jack Welch with John A. Byrne |
Book |
|
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Jesus CEO: Using Ancient Wisdom for Visionary Leadership |
Laurie Beth Jones |
Book |
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Leadership Courage, Leadership Strategies for Individual and Organizational Success |
David Cottrell and Eric Harvey |
Book |
|
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Leadership is an Art |
Max DePree |
Book |
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Leadership Jazz: The Art of Conducting Business Through Leadership, Followership, Teamwork, Touch, Voice |
Max DePree |
Book |
|
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Leading Quietly: An Unorthodox Guide to Doing the Right Thing |
Joseph L. Badaracco, Jr. |
Book |
|
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Legal & Effective Interviewing II, The Right Questions |
Coastal HR |
Video |
|
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Legal and Effective Employment Terminations (CD) |
Clarity Multimedia |
Book |
|
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Legal and Effective Employment Terminations (P) |
Coastal Video Communication Corporation |
Pamphlet |
|
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Legal and Effective Interviewing (P) |
Coastal Video Communication Corporation |
Pamphlet |
|
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Legal and Effective Interviewing Skills (P) |
Coastal Video Communication Corporation |
Pamphlet |
|
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Legal and Effective Progressive Discipline |
COASTAL Human Resources |
Pamphlet |
|
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Legal Peril 8 Management Pitfalls to Avoid(DVD) |
Coastal |
Video |
|
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Legal, Effective References: How to Give and Get Them |
Wendy Bliss, J.D., SPHR |
Book |
|
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Let's T.A.L.K.: Handling the Difficult Performance Appraisal |
Training ABC |
Video |
|
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Lily Tomlin, Customer Service Training Series: Dealing With Disappointed Customers |
Mentor Media |
Video |
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Lily Tomlin, Customer Service Training Series: The Seven Deadly Sins of Customer Service |
Mentor Media |
Video |
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Lily Tomlin, Customer Service Training Series: What Customers Want |
Mentor Media |
Video |
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Lily Tomlin, Customer Service Training Series: One Ringy Dingy: You Are The Company |
Mentor Media |
Video |
|
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Lines of Reasoning Perspectives on Harassment in Higher Education |
College and University Professional Association for Human Resources (cupa) |
Video |
Yes |
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Listen & Win: How to Keep Customers Coming Back |
BRIEFINGS Publishing Group |
Video |
|
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Listen Up Leader! Pay Attention, Improve, and Guide |
David Cottrell |
Pamphlet |
|
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Listen Up, Sales & Customer Service |
David Cottrell and Mark C. Layton |
Pamphlet |
|
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Living on the Fault Line
Living On the Fault Line |
Geoffrey A. Moore |
Book |
|
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Living with Brain Injury |
Richard Senelick, MD, & Karla Dougherty |
Book |
|
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Living with Stroke |
Richard Senelick, MD, & Karla Dougherty |
Book |
|
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Love 'Em or Lose 'Em - Employee Retention |
COASTAL AMI DVD |
Video |
|
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M.E.E.T. on Common Ground: Speaking Up for Respect in the Workplace |
Training ABC |
Video |
Yes |
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Manaager of Choice: 5 Competencies for Cultivating Top Talent |
Nancy S. Ahlrichs |
Book |
|
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Managing ME |
Video Visions (DVD) |
Video |
|
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Managing PeopleThrough Change |
Coastal AMI |
Video |
|
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Manger's Tough Questions Answer Book - Word for Word Responses for the Most Difficult Questions Managers Face |
Al Guyant & Shirley Fulton |
Book |
|
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Master Clips - Introduction Booklet and Instant 3D |
IMSI |
Book |
|
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MasterClips Vector Art |
IMSI |
Book |
|
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Measuring Diversity Results |
Edward E. Hubbard, Ph.D. |
Book |
Yes |
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Minorities on Campus: A Handbook for Enhancing Diversity |
American Council on Education |
Book |
Yes |
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Moments of Magic - Be a Star with your Customers and Keep them Forever. |
Shep Hyken |
Book |
|
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Monday Morning Leadership |
David Cottrell |
Book |
|
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Monday Morning, Customer Service |
David Reed and David Cottrell |
Pamphlet |
|
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Multiple Sclerosis : A New Journey |
Richard C. Senelick, MD |
Book |
|
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Negoholics (Volume 1) |
Dr. Cherie Carter-Scott |
Video |
|
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Negoholics (Volume 3) |
Dr. Cherie Carter-Scott |
Video |
|
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Negoholics No More! You can survive and transform the negativity in Yourself and Your Organization |
Dr. Cherie Carter-Scott |
Book |
|
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Negotiate This! By Caring, But Not T-H-A-T Much |
Herb Cohen |
Book |
|
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Never Say Never, Ten Lessons to Turn You Can't into Yes I Can |
Phyllis George |
Book |
|
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New Work Habits for a Radically Changing World (P) |
Price Pritchett |
Pamphlet |
|
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Nuts 'n Bolts Leadership-"How To" Strategies and Practical Tips for Leaders at All Levels |
Eric Harvey and Paul Sims |
Pamphlet |
|
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Office Ergonomics (P) |
Coastal Video Communication Corporation |
Pamphlet |
|
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Outside the Pale The Architecture of Fay Jones |
Department of Arkansas Heritage |
Book |
|
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PageMaker 6.5 for Dummies |
Galen Gruman |
Book |
|
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Pediestals, Parapets & Pits: The Joys, Challenges & Failures of Professional Life |
Robert V. Smith |
Book |
|
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Peer Today, Boss Tomorrow: Navigating Your Changing Role |
Laura E. Bernstein |
Pamphlet |
|
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Perdido: Leadership with a Conscience |
Trinity Foundation |
Pamphlet |
|
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Perfect Phrases for Performance Reviews |
Douglas Max & Robert Bacal |
Book |
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Positive Discipline: How to Resolve tough Performance Problems Quickly…and Permanently |
Eric Harvey and Paul Sims |
Pamphlet |
|
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Powerful Communication Skills: How to Communicate with Confidence, Clarity and Credibility |
National Press Publication |
Book |
|
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Preparing for Crisis on Campus |
University of Vermont |
Video |
|
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Professional Telephone Skills: Make Every Call More Positive and Productive |
CareerTrack Publications |
Pamphlet |
|
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Project Management III: Sticking to Your Budget; Training Strategies I: E-Learning; Basic Tax Guidelines for Employees; All about the FMLA |
BLR - HR Training Presentations |
Video |
|
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Rapid Results! How 100-Day Projects Build the Capacity for Large-Scale Change |
Robert H. Schaffer and Ronald N. Ashkenas |
Book |
|
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Raving Fans A revolutionary Approach to Customer Service |
Ken Blanchard & Sheldon Bowles |
Book |
|
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Real Dream Teams- Seven Practices Used by World-Class Team Leaders to Achieve Extraordinary Results |
|
Book |
|
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Respect in the Workplace, Avoiding Discrimination |
Coastal |
Pamphlet |
Yes |
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Resumes for Dummies |
Joyce Lain Kennedy |
Book |
|
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Retirement Planning (Disk) |
thinkware |
Video |
|
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Retiring the Generation G A P - How employees Young & Old Can Find Common Ground |
Jennifer J. Deal |
Book |
Yes |
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Roget's 21st Century Thesaurus |
Thomas Nelson Publishers |
Book |
|
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Search Committees: A Tool Kit for Human Resource Professionals, Administrators, and Committee Members |
Christopher D. Lee |
Book |
|
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Second Acts: Creating the Life You Really Want, Building the Career You Truly Desire |
Stephen M. Pollan and Mark Levine |
Book |
|
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Self Matters |
Phillip C. McGraw |
Book |
|
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Sentinels of History-Reflections on Arkansas Properties on the National Register of Historic Places |
University of Arkansas Press |
Book |
|
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Service, Prosperity and Sanity - Positioning the Professional Service Firm for the Future |
Earl Maxwell |
Book |
|
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Service, Prosperity and Sanity: Positioning the Professional Service Firm for the Future |
Earl Maxwell |
Book |
|
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Sexual Harassment for Education |
Richardson Company |
Video |
Yes |
|
Sexual Harassment for Education Student Version (Training Leader's Guide) |
Richardson Company |
Pamphlet |
Yes |
|
Sexual Harassment: Desk Reference Guide (Self-Study Workbook) |
Richardson Company |
Pamphlet |
Yes |
|
Sexual Harrassment, HR Case Files with Catherine Crier |
Coastal AMI |
Video |
Yes |
|
Shifting-The Double Lives of Black Women in America |
Charisse Jones and Kumea Shorter-Gooden |
Book |
Yes |
|
Showing Our True Colors |
Mary Miscisin |
Book |
Yes |
|
Silas Hunt a Documentary |
The School of Continuing Education & Academic Outreach -- University of AR |
Video |
Yes |
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Six Great Ideas |
Mortimer J. Adler |
Book |
|
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Spanish for Human Resources Managers |
William C. Harvey |
Book |
Yes |
|
Standard First Aid |
American Red Cross |
Book |
|
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Start Right, Stay Right…Lead Right - Every Leader's Straight-Talk Guide to Job Success |
Steve Ventura |
Pamphlet |
|
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Start Right…Stay Right-Every Employee
Start Right…Stay Right, Every Employee's Straight-Talk Guide to Job Success |
Steve Ventura |
Pamphlet |
|
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Stewardship: Choosing Servie Over Self-Interest |
Peter Block |
Book |
|
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Stopping Sexual Harassment Before it Starts: A Business & Legal Perspective 2nd Edition |
Richardson Company |
Pamphlet |
Yes |
|
Stress, What is it, How does it Effect me, What can I do about it? (P) |
|
Pamphlet |
|
|
Succeeding Against the Odds |
John H. Johnson |
Book |
|
|
Success Through Service |
Kaset International |
Book |
|
|
Super Service! 55 Quick Quizzes to Become a Customer Service Leader |
Dartnell |
Book |
|
|
Supervisory Skills (P) |
Coastal Video Communication Corporation |
Pamphlet |
|
|
Take On the Street-What Wall Street and Corporate America don't Want You to Know |
Arthur Levitt with Paula Dwyer |
Book |
|
|
Taking Aim on Leadership |
Peter Capezio & Debra Morehouse |
Book |
|
|
Talking About Race, part 1 |
Iris Films Production |
Video |
Yes |
|
Talking About Race, part 2 |
Iris Films Production |
Video |
Yes |
|
Team Games for Trainers |
Carolyn Nilson |
Book |
|
|
Team Reconstruction: Building a High Performance Work Group During Change (P) |
Price Pritchett & Ron Pound |
Pamphlet |
|
|
TELE-Stress, Relief for Call Center Stress (2nd Edition) |
Stephen Coscia |
Book |
|
|
Telephone Doctor Customer Service Training Preview CD-ROM |
Telephone Doctor |
Pamphlet |
|
|
The 7 Habits of Highly Effective People |
Stephen R. Covey |
Book |
|
|
The 99 Most Common Grammar & Writing Errors |
Briefings Publishing Group |
Pamphlet |
|
|
The Articulate Executive: Learn to Look, Act, and Sound Like a Leader |
Granville N. Toogood |
Book |
|
|
The ASTD Training and Development Handbook - A Guide to HR Development |
Robert L. Craig |
Book |
|
|
The Attraction Factor in Executive Success |
Charlene Canape and Michele Ostrove |
Pamphlet |
|
|
The Baby Boomer's Guide to Women's Health |
Karla Dougherty & Richard C. Senelick, M.D. |
Book |
|
|
The Complete Guide to Finding and Hiring the Best Employees |
Robert W. Wendover |
Book |
|
|
The Complete Idiot's Guide to Dealing with Difficult Employees |
Robert Bacal |
Book |
|
|
The Conqueror |
Randall Buerkle |
Book |
|
|
The Cuban Missile Crisis: A Case Study in Decision Making And Its Consequences |
Advanced Knowledge |
Video |
Yes |
|
The Customer Comes Second and Other Secrets of Exceptional Service |
Hal F. Rosenbluth & Diane McFerrin-Peters |
Book |
|
|
The Customer Comes Second, put your people first and watch 'em kick butt |
Hal F. Rosenbluth & Diane McFerrin Peters |
Book |
|
|
The Customer Service Connection (P) |
Toastmasters International |
Pamphlet |
|
|
The Customer Service Manager's Idea-A-Day Guide |
David Dee |
Book |
|
|
The Customer Service Rep's Survival Guide Series: Tough Customers |
Dartnell Corporation |
Book |
|
|
The Customer Service Training Tool Kit |
Val and Jeff Gee |
Book |
|
|
The Disney Keys to Service Excellence (P) |
Disney Institute |
Pamphlet |
|
|
The Diversity Advantage, Food For Thought |
COASTAL |
Video |
Yes |
|
The Diversity Machine, The Drive to Change the "White Male Workplace" |
Frederick R. Lynch |
Book |
Yes |
|
The Diversity Series: Program I - On The Threshold of Change |
Quality Media Resources |
Video |
Yes |
|
The Diversity Series: Program II - Gender & Sexual Orientation Work Place Issues |
Quality Media Resources |
Video |
Yes |
|
The Diversity Series: Program III - Race, Ethnicity, Language & Religion Workplace Issues |
Quality Media Resources |
Video |
Yes |
|
The Diversity Series: Program IV - Age & Physical Ability Work Place Issues |
Quality Media Resources |
Video |
Yes |
|
The Diverstiy Advantage: Food for Thought |
Coastal |
Pamphlet |
Yes |
|
The Employee Handbook for Organizational Change (P) |
Price Pritchett & Ron Pound |
Pamphlet |
Yes |
|
The Essentials of Business Writing |
National Press Publication |
Book |
|
|
The Five Dysfunctions of a Team |
Patrick Lencioni |
Book |
|
|
The Guide to Customer Service: Tips, Tactics and Techniques |
Briefings Publishing Group |
Pamphlet |
|
|
The Hamster Revolution (How to Manage Your Email Before It Manages You) |
Mike Song, Vicki Halsey, Tim Burress |
Book |
|
|
The Lifetime Career Manager |
James C. Cabrera & Charles F. Albrecht, Jr. |
Book |
|
|
The Manager's Coaching Handbook: A Practical Guide to Improving Employee Performance |
David Cottrell and Mark Layton |
Pamphlet |
|
|
The Manager's Communication Handbook-A Practical Guide to Build Understanding, Support, and Acceptance |
David Cottrell and Eric Harvey |
Pamphlet |
|
|
The Managing Diversity Survival Guide |
Gardenswartz & Rowe |
Book |
Yes |
|
The Mars Pathfinder - Approach to "Faster-Better-Cheaper" |
Price Pritchett & Brian Muirhead |
Book |
|
|
The Morgan Stanley Dean Witter Guide to Personal Investing. |
Robert M. Gardiner |
Book |
|
|
The Myth of Excellence, Why Great Companies Never Try To Be the Best At Everything |
Fred Crawford & Ryan Mathews |
Book |
|
|
The New Frontier: Revolutionizing Transactional Service Delivery |
The Advisory Board |
Book |
|
|
The Next Level-Leading Beyond the Status Quo |
David Cottrell with Alice Adams |
Book |
|
|
The OZ Principle: Getting Results Through Individual and Organizational Accountability |
Roger Connors, Tom Smith, Craig Hickman |
Book |
|
|
The Power of We-Succeeding Through Partnerships |
Jonathan M. Tish with Karl Weber |
Book |
|
|
The Spinal Cord Injury Handbook |
Richard Senelick, MD, & Karla Dougherty |
Book |
|
|
The Stress of Organizational Change (P) |
Price Pritchett & Ron Pound |
Pamphlet |
|
|
The Tao of Negotiation |
Joel Edelman and Mary Beth Crain |
Book |
|
|
The Team Leader's Idea-A-Day Guide |
Susan Fowler Woodring & Drea Zigarmi |
Book |
|
|
The Telephone Success Express |
Dartnell Corporation |
Pamphlet |
|
|
The Thin Book of Appreciated Inquiry |
Sue Annis Hammond |
Pamphlet |
|
|
The Three-Legged Stool |
Roland S. Boreham, Jr. |
Book |
|
|
The Wisdom of Teams |
Jon R. Katzenbach and Douglas K. Smith |
Book |
|
|
The World Is Flat-A Brief History of the Twenty-First Century (2005) |
Thomas L. Friedman |
Book |
|
|
The World Is Flat-A Brief History of the Twenty-First Century (2006) |
Thomas L. Friedman |
Book |
|
|
They Think You're Stupid-Why Democrats Lost Your Vote and What Republicans Must do to Keep It |
Herman Cain |
Book |
|
|
TIME MANAGEMENT: Get More Done with Less Stress by Efficiently Managing Your Time |
STREETWISE/Marshall Cook |
Book |
|
|
Title VII Discrimination; Wage Garnishment and Child/Family Support Withholding; Measuring Job Performance |
BLR - HR Training Presentations |
Video |
|
|
Total Quality Management in Higher Education |
Daniel Seymour and Casey Collett |
Pamphlet |
|
|
Training Games for Interpersonal Skills |
Philip Burnard |
Book |
|
|
Turning Dreams into Success - Lessons in Leadership from the Ground Up |
Bunny and Larry Holman |
Book |
|
|
Twelve Angry Men: Teams That Don't Quit |
Advanced Knowledge |
Video |
Yes |
|
Verbal Judo: The Gentle Art of Persuation |
George J. Thompson and Jerry B. Jenkins |
Book |
|
|
Video Display Terminals (P) |
Coastal Video Communication Corporation |
Pamphlet |
|
|
Violence in the Workplace |
American Training Resources, Inc.
American Training Resources, Inc. |
Video |
|
|
Violence on Campus: How to Minimize Its Risk and Impact |
Jackie McClain |
Pamphlet |
|
|
Walking the Talk Together: Sharing the Responsibility for Bringing Values to Life |
Eric Harvey and Alexander Lucia |
Pamphlet |
|
|
Way to Grow! Cultivating the Weeds, Daisies, and Orchids in Your Organization |
Linda Galindo |
Book |
|
|
We Are Customers to Each Other (DVD) |
Telephone Doctor |
Video |
|
|
When You Need Rehabilitation |
HealthSouth |
Pamphlet |
|
|
When You Need Rehabilitation, Everything You'll Want to Know |
HealthSouth |
Pamphlet |
|
|
Who Moved My Cheese? |
Spencer Johnson, M.D. |
Audio |
|
|
Who Moved My Cheese? |
Spencer Johnson, M.D. |
Book |
|
|
Why Great Leaders Don't Take Yes for an Answer |
Michael A. Roberto |
Book |
|
|
Why the Bottom Line ISN'T - How to Build Value Through People and Organization |
Dave Ulrich and Norm Smallwood |
Book |
|
|
Winners Are Driven-A Champion's Guide to Success in Business & Life |
Bobby Unser with Paul Pease |
Book |
|
|
Winners Never Cheat |
Jon M. Huntsman |
Book |
|
|
Workplace Violence (P) |
Coastal Video Communication Corporation |
Pamphlet |
|
|
Workplace Violence: Awareness Prevention Response |
Coastal Training Technologies |
Pamphlet |
|
|
Workplace Violence: Recognizing and Defusing Aggressive Behavior |
American Training Resources, Inc. |
Video |
|
|
Workplace Violence: The Calm Before the Storm |
Coastal Safety Environmental |
Video |
|
|
WorkSmarts: How to Get Along, Get Noticed, and Get Ahead |
COASTAL Human Resources |
Video |
|
|
Write for Business: A Compact Guide to Writing & Communicating in the Workplace (includes Companion CD) |
Verne Meyer, Pat Sebranek, John Van Rys |
Book |
|
|
Writing Effective E-Mail |
Verne Meyer, Pat Sebranek, John Van Rys |
Book |
|
|
Yes or No - The Guide to Better Decisions |
Spencer Johnson, M.D. |
Book |
|
|
You Be the Judge II |
Learn Com |
Video |
|
|
Your Personal Finances (P) |
|
Pamphlet |
|
|
Your Road Map to Success |
John C. Maxwell |
Book |
|
|
Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction |
William C. Byham and Jeff Cox |
Book |
|
|
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