Employee Assistance Program

The university supports employees and their families through difficult times with personal, professional and family counseling at no cost through the Employee Assistance Program (EAP).

The Employee Assistance Program provides confidential assistance to identify and resolve marital, family, financial, health, alcohol, drug, legal, emotional or stress-related problems, and address other personal concerns which may adversely affect employee job performance. The university contracts with the Employee Assistance Program to provide services, which are offered to benefits-eligible employees and their immediate family members at no cost.

Confidentiality

Professional standards of confidentiality as well as state and federal law protect employee privacy, except in cases when state or federal mandatory reporting is required of all mental health professionals. The Employee Assistance Program only releases information explicitly authorized by an employee. All confidential records and notes are maintained by the Employee Assistance Program and do not become a part of a personnel file or other university records. The Employee Assistance Program will not disclose any information to a supervisor or anyone else at the university about an employee's visit, what was discussed during an appointment, or why an employee sought services. However, the Employee Assistance Program will confirm that an employee kept an appointment and the length of the appointment if required by a supervisor.

Appointments

Appointments for non-emergency situations are generally scheduled during the day. With supervisor approval, employees can make appointments during work hours without being charged  sick or annual leave. If an employee does not want to disclose to the supervisor that s/he is accessing the Employee Assistant Program, appointments can also be scheduled outside of work hours, or employees can use accrued sick or annual leave to keep visits confidential. Approval for leave is based on Board Policies 420.1 and 420.2, AHRMS Policy Manual 105, and Staff Handbook section 8.9. To schedule an appointment, call 800-542-6021 or 479-973-9072.

Emergencies

The Employee Assistant Program is available 24 hours a day, seven days a week for emergency situations. Call 800-452-6021 after hours, on weekends and during holidays.

Referrals

Typically, most problems can be addressed by Employee Assistant Program staff. At times, assessment can indicate a need for services beyond what is available within the Employee Assistant Program. Employees who are referred to a community resource in a specialized area can incur cost, but counselors work closely with employees to provide a full range of referral options to meet personal needs within the  employee's financial means using university benefits when possible.

Student and Hourly Employees

Graduate assistants can use the Employee Assistant Program at no cost. Students who are not in graduate assistant positions can receive mental health services from the Counseling and Psychological Services (CAPS) program provided by the Pat Walker Health Center. Hourly employees and retirees can contact the Employee Assistance Program for community resource referrals.