eDocAmerica

The University of Arkansas is pleased to announce an enhancement to the QualChoice health plan - eDocAmerica. This enhancement will be immediately available to all employees and their family members enrolled in the University of Arkansas QualChoice Health Plan.

With eDocAmerica, access to board-certified physicians and licensed psychologists has never been easier or more convenient. You can now have your medical questions answered by highly qualified physicians using secure e-mail. If you have access to the Internet, you have access to a physician who can answer your questions and assist you in making the health care choices affecting you and your entire family. You choose your own screen name and password so your health information always remains confidential between you and the physician. The last four digits of your Social Security Number will be used as your identifying number for your initial enrollment.

Using eDocAmerica is easy and provides unlimited access for you and your family. After completing the one-time registration and a brief medical profile you can e-mail a physician at www.eDocAmerica.com as often and whenever you wish. Register yourself first and then register each member of your family. You are guaranteed a response within 24 hours with most responses arriving in 3-4 hours.

Many of us are tired of searching the Internet for important medical information only to find that it is difficult to determine which of the thousands of sites and articles apply to our conditions. eDoc physicians will provide you the information you need and will also provide links to information sites that they have already reviewed for application to your personal situation.

Another feature of eDocAmerica is a weekly health tip that will be e-mailed to all registered participants. The health tips are weekly digests of current and important medical news and information that will aid you in making healthier lifestyle choices and assist in understanding how current health issues affect you and your family. Human Resources will provide eDocAmerica with employee e-mail addresses for use in an initial notification from eDoc as well as the weekly health tips.

A third feature of eDocAmerica will be access to a Nurse Call advice line 24 hours a day, seven days a week. Employees and their covered dependents can call a toll-free number (1-866-842-5365) if their issues require a more immediate response or if they do not have internet access. You do not have to register online for this service. Help is available in both English and Spanish.

The cost of eDocAmerica will be paid for in full by the health plan. There will be no direct charge to the employee. Participation in eDocAmerica is fully voluntary and not meant to replace your visits with your physicians. eDocAmerica is meant to supplement the services of your regular physicians by providing you with access to qualified physicians and nurses for answers to medical-related questions you may have.

The University is adding this benefit in the hope that it will help reduce overall health care costs and provide convenient access to medical advice, thereby making some office visits unnecessary. Employee may save both time and money by not having to pay an office visit co-pay or use sick leave time for a doctor visit. The University benefits through reduced costs to the health plan and less absenteeism.

If you have any questions, please contact Human Resources at 479-575-2167. You may also contact eDoc America directly at 1-866-525-3362 for questions or assistance.