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Resource material located in Human Resources
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#1 On Incoming Calls |
Nancy Friedman |
Video |
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#7 On Outgoing Calls |
Nancy Friedman |
Video |
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1001 Ways to Energize Employees |
Bob Nelson |
Book |
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101 Movie Clips that Teach & Train |
Becky Pike Pluth |
Book |
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101 Sample Write-Ups for Documenting Employee Performance Problems (CD-ROM included) |
Paul Falcone |
Book |
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180 Ways to Walk the Recognition Talk (P) |
Eric Harvey |
Pamphlet |
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37 Quick and Easy Tips You Can Use to Keep Your Customers |
Communication Briefings |
Pamphlet |
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50 Creative Training Closers |
Lynn Solem & Bob Pike |
Book |
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50 Creative Training Openers and Energizers |
Bob Pike & Lynn Solem |
Book |
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A Different Mirror: A History of Multicultural America |
Ronald Takaki |
Book |
Yes |
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Access 2000 for Windows for Dummies |
Allison Barrows |
Book |
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Administrator (CD) |
Clarity Multimedia |
Book |
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Adobe PageMaker 6.5 Basics |
Adobe Systems Inc. |
Book |
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Adobe PageMaker User Guide Version 6.5 |
Adobe |
Book |
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Arkansas Department of Labor- Safety Code 12, Public Employee's Chemical Right to Know Act. |
Arkansas Department of Labor |
Book |
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Arkansas State Government Guide |
Arkansas State Employees Association |
Book |
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AWESOME! New Generation at Work and Engaging Gen Y |
Quality Media Resources, Inc. |
Video |
Yes |
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Basic Basic Telephone Skills (DVD) |
Telephone Doctor |
Video |
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Beacon of Hope, The Story of the University of Arkansas (DVD) |
Larry Foley & Dale Carpenter |
Video |
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Become an Inner Circle Assistant: How to be a star in your profession and achieve Inner circle status! |
Joan Burge |
Book |
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Before Stonewall: The Making of a Gay and Lesbian Community |
Andrea Weiss and Greta Schiller |
Book |
Yes |
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Before Stonewall: the Making of a Gay and Lesbian Community |
First Run Features |
Video |
Yes |
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Better Than Duct Tape - Dialogue Tools for Getting Results and Getting Along (P) |
Pritchett Rummler-Brache |
Pamphlet |
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Budgets and Financial Management |
Margaret J. Barr |
Book |
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Building A House for Diversity |
R. Roosevelt Thomas, Jr. |
Book |
Yes |
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Building Customer Loyalty: The 21 Essential Elements…IN ACTION |
JoAnna Brandi |
Pamphlet |
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Business and Sales Correspondence - EZ Series |
Verne Meyer, Pat Sebranek, John Van Rys |
Book |
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Business as Unusual - The Handbook for Managing and Supervising Organizational Change (P) |
Price Pritchett, Ph.D & Ron Pound, Ph.D. |
Pamphlet |
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Business as Unusual: The Handbook for Managing and Supervising OrganizationalChange |
Price Pritchett & Ron Pound |
Pamphlet |
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Business Grammer and Usage for Professionals |
National Press Publication |
Audio |
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Business Letters for Busy People |
National Press Publication |
Book |
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Campus Diversity, Student Voices |
University of Michigan |
Video |
Yes |
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Carpe Manana - Before Tomorrow Seizes You (P) |
Price Pritchett |
Pamphlet |
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Chicken Soup for the Soul |
Jack Canfield & Mark Victor Hansen |
Book |
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Clown |
Coastal Video Communication Corporation |
Video |
Yes |
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Communication Cornerstones: Building Trust |
Coastal Video Communication Corporation |
Video |
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Conducting the Performance Appraisal |
American Media |
Video |
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Conflict Resolution |
American Training Resources, Inc |
Video |
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Conflict Resolution (P) |
Coastal Video Communication Corporation |
Pamphlet |
Yes |
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Conquer the Brain Drain: 52 Creative Ways to Pump Up Productivity |
Judi Moreo & Fiona Carmichael |
Book |
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Coping with Difficult People, Part One |
Coastal Video Technologies Corporation |
Video |
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Coping with Difficult People, Part Two |
Coastal Video Technologies Corporation |
Video |
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Creative Training Techniques Handbook, 3rd Edition |
Robert W. Pike |
Book |
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Customer Service Training Preview (Disc) |
Telephone Doctor |
Video |
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Customer Service: Difficult Customer ALERT |
Coastal Video Communication Corporation |
Pamphlet |
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Customer Service: The ROYAL Treatment |
Coastal Video Communication Corporation |
Pamphlet |
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Dare to Prepare: How to Win Before You Begin! |
Rondald M. Shapiro |
Book |
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Dealing with Difficult Participants |
Bob Pike & Dave Arch |
Book |
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Delivering Feedback, Fixing Performance Problems |
NEWMARKET Learning (DVD) |
Video |
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Diversity Now |
Coastal |
Pamphlet |
Yes |
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Diversity: Food For Thought |
Clarity Express |
Video |
Yes |
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Diversity: How to get Started (P) |
|
Pamphlet |
Yes |
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Diverstiy in the Real World |
Coastal |
Pamphlet |
Yes |
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Diverstiy: Food For Thought |
Clarity Express |
Pamphlet |
Yes |
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E-Mail Errors |
Telephone Doctor |
Video |
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E-Speak, Everything you Need to Know Before You Hit the Send Button |
Maureen Sullivan |
Book |
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Emotional Leakage |
Nancy Friedman |
Video |
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Employee Termination Manuel for Managers and Supervisors (P) |
Commerce Clearing House, Inc. |
Pamphlet |
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Ending Sexual Harassment (P) |
Coastal Video Communication Corporation |
Pamphlet |
Yes |
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Escape From Voice Mail Jail |
Telephone Doctor |
Video |
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Feng Shui at Work |
Kirsten M. Lagatree |
Book |
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First Responder |
J. David Bergeron & Gloria Bizjak |
Book |
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FISH! |
Stephen C. Lundin, Ph.D., Harry Paul, and John Christensen |
Book |
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FISH! (on DVD) |
Charthouse Learning |
Video |
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FISH! (on VHS) |
Charthouse International Learning Corporation |
Video |
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FISH: The Guide |
Charthouse Learning |
Book |
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FLSA: Fair Labor Standards Act: HR Case Files |
Catherine Crier |
Video |
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FMLA: Family and Medical Leave Act |
HR Case Files with Catherine Crier |
Video |
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Follow This Path |
Curt Coffman and Gabriel Gonzalez-Molina, Ph.D. |
Audio |
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Four Cs of Coaching Skills |
Telephone Doctor (DVD) |
Video |
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Four Cs of Coaching Skills |
Telephone Doctor (Leader's Guide) |
Book |
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Frustration is your Organizations Best Friend |
Larry Cole, Ph.D. |
Book |
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Games, Ice Breakers, & Team Exercises |
Employee Development Program |
Book |
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Genereations M.E.E.T. for Respect in the Workplace |
Vison Point (VHS/DVD/Manual) |
Video |
Yes |
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Get Hired! How to Ace the Interview (Self Study Workbook) |
Provant Media |
Pamphlet |
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Get Hired! How to Ace the Interview (Training Leader's Guide) |
Provant Media |
Pamphlet |
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Give Them The Pickle! |
Bob Ferrell |
Video |
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Give Them The Pickle! A Leader's Guide |
Bob Ferrell |
Pamphlet |
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Give ThemThe Pickle! |
Bob Ferrell |
Book |
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Glossary of Misused Words & Phrases |
Briefings Publishing Group |
Pamphlet |
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Handling the Difficult Employee |
Marty Brounstein |
Book |
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Harassment Is… (Acoso Es…) |
Coastal Video Communication Corporation |
Video |
Yes |
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Heart Smart - a plan for low-cholesterol living. |
Marion Merrell Dow Inc. |
Book |
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Heartsaver AED - Instructor's Manuel |
American Heart Association |
Book |
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Heartsaver AED for the Lay Rescuer and First Responder |
American Heart Association |
Book |
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Heartsaver Guide (P) |
American Heart Association |
Pamphlet |
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HeartSaver Guide - A Student Handbook for Cardiopulmonary Resuscitation and First Aid for Choking |
American Heart Association |
Book |
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Holiday Stress: Planning for a Joyful Season |
COASTAL Safety Environmental |
Pamphlet |
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How Full is Your Bucket? Positive Strategies for Work and Life |
Tom Rath & Donald Clifton |
Book |
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How to Create High Impact Designs |
Jane K. Cleland |
Book |
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How to Create High Impact Letters and Memos |
Pat Cramer & Debra Smith |
Book |
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How to Deal with a Foreign Accent (DVD) |
Nancy Friedman |
Video |
Yes |
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How to File Guide (P) |
Pendaflex |
Pamphlet |
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How to Get Along, Get Noticed and Get Ahead |
WORKSMARTS |
Video |
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How to Get Organized and Get it Done. (P) |
National Seminars Group |
Pamphlet |
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How to set up and Maintain a Training Library |
CareerTrack Publications |
Video |
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Human Resources Kit for Dummies |
Max Messmer |
Book |
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Icebreakers and Teambuilding Exercises |
Gregory P. Smith, Chart Your Course International |
Book |
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Interview Guide for Supervisors (P) |
Mary Ann Werch |
Pamphlet |
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Interviewing: More Than a Gut Feeling |
Richard S. Deems, Ph.D. |
Book |
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Irate Caller (DVD) |
Nancy Friedman |
Video |
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Is it Worth Dying for? How to make stress work for you - not against you. |
Dr. Robert S. Eliot & Dennis L. Breo |
Book |
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It's a Jungle Out There! Dealing with Difficult Behavior in the Workplace |
Coastal AMI |
Book |
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Its About Respect, Recognizing Harassment in a Diverse Workplace |
Coastal |
Video |
Yes |
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Its About Respect, Recognizing Harassment in the Workplace |
Coastal |
Pamphlet |
Yes |
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Legal & Effective Interviewing II, The Right Questions |
Coastal HR |
Video |
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Legal and Effective Employment Terminations (CD) |
Clarity Multimedia |
Book |
|
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Legal and Effective Employment Terminations (P) |
Coastal Video Communication Corporation |
Pamphlet |
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Legal and Effective Interviewing (P) |
Coastal Video Communication Corporation |
Pamphlet |
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Legal and Effective Interviewing Skills (P) |
Coastal Video Communication Corporation |
Pamphlet |
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Legal and Effective Progressive Discipline |
COASTAL Human Resources |
Pamphlet |
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Legal Peril 8 Management Pitfalls to Avoid(DVD) |
Coastal |
Video |
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Legal, Effective References: How to Give and Get Them |
Wendy Bliss, J.D., SPHR |
Book |
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Let's T.A.L.K.: Handling the Difficult Performance Appraisal |
Training ABC |
Video |
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Lily Tomlin, Customer Service Training Series: Dealing With Disappointed Customers |
Mentor Media |
Video |
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Lily Tomlin, Customer Service Training Series: The Seven Deadly Sins of Customer Service |
Mentor Media |
Video |
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Lily Tomlin, Customer Service Training Series: What Customers Want |
Mentor Media |
Video |
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Lily Tomlin, Customer Service Training Series: One Ringy Dingy: You Are The Company |
Mentor Media |
Video |
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Listen & Win: How to Keep Customers Coming Back |
BRIEFINGS Publishing Group |
Video |
|
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Living with Brain Injury |
Richard Senelick, MD, & Karla Dougherty |
Book |
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Living with Stroke |
Richard Senelick, MD, & Karla Dougherty |
Book |
|
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Love 'Em or Lose 'Em - Employee Retention |
COASTAL AMI DVD |
Video |
|
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M.E.E.T. on Common Ground: Speaking Up for Respect in the Workplace |
Training ABC |
Video |
Yes |
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Managing ME |
Video Visions (DVD) |
Video |
|
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Managing PeopleThrough Change |
Coastal AMI |
Video |
|
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Manger's Tough Questions Answer Book - Word for Word Responses for the Most Difficult Questions Managers Face |
Al Guyant & Shirley Fulton |
Book |
|
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Master Clips - Introduction Booklet and Instant 3D |
IMSI |
Book |
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MasterClips Vector Art |
IMSI |
Book |
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Measuring Diversity Results |
Edward E. Hubbard, Ph.D. |
Book |
Yes |
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Moments of Magic - Be a Star with your Customers and Keep them Forever. |
Shep Hyken |
Book |
|
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Monday Morning Leadership |
David Cottrell |
Book |
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Multiple Sclerosis : A New Journey |
Richard C. Senelick, MD |
Book |
|
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Negoholics (Volume 1) |
Dr. Cherie Carter-Scott |
Video |
|
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Negoholics (Volume 3) |
Dr. Cherie Carter-Scott |
Video |
|
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Negoholics No More! You can survive and transform the negativity in Yourself and Your Organization |
Dr. Cherie Carter-Scott |
Book |
|
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New Work Habits for a Radically Changing World (P) |
Price Pritchett |
Pamphlet |
|
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Office Ergonomics (P) |
Coastal Video Communication Corporation |
Pamphlet |
|
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Outside the Pale The Architecture of Fay Jones |
Department of Arkansas Heritage |
Book |
|
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PageMaker 6.5 for Dummies |
Galen Gruman |
Book |
|
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Pediestals, Parapets & Pits: The Joys, Challenges & Failures of Professional Life |
Robert V. Smith |
Book |
|
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Perfect Phrases for Performance Reviews |
Douglas Max & Robert Bacal |
Book |
|
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Powerful Communication Skills: How to Communicate with Confidence, Clarity and Credibility |
National Press Publication |
Book |
|
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Preparing for Crisis on Campus |
University of Vermont |
Video |
|
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Professional Telephone Skills: Make Every Call More Positive and Productive |
CareerTrack Publications |
Pamphlet |
|
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Raving Fans A revolutionary Approach to Customer Service |
Ken Blanchard & Sheldon Bowles |
Book |
|
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Real Dream Teams- Seven Practices Used by World-Class Team Leaders to Achieve Extraordinary Results |
|
Book |
|
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Respect in the Workplace, Avoiding Discrimination |
Coastal |
Pamphlet |
Yes |
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Resumes for Dummies |
Joyce Lain Kennedy |
Book |
|
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Retirement Planning (Disk) |
thinkware |
Video |
|
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Retiring the Generation G A P - How employees Young & Old Can Find Common Ground |
Jennifer J. Deal |
Book |
Yes |
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Roget's 21st Century Thesaurus |
Thomas Nelson Publishers |
Book |
|
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Service, Prosperity and Sanity: Positioning the Professional Service Firm for the Future |
Earl Maxwell |
Book |
|
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Sexual Harassment for Education |
Richardson Company |
Video |
Yes |
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Sexual Harassment for Education Student Version (Training Leader's Guide) |
Richardson Company |
Pamphlet |
Yes |
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Sexual Harassment Orientation for College and University Faculty & Administrators |
Schmeltzer, Aptaker, & Shepard, PC |
Video |
Yes |
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Sexual Harassment Orientation for College and University Faculty and Administrators (P) |
Schmeltzer, Aptaker, & Shepard, PC |
Pamphlet |
Yes |
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Sexual Harassment: Desk Reference Guide (Self-Study Workbook) |
Richardson Company |
Pamphlet |
Yes |
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Sexual Harrassment Awareness: What You Need to Know |
American Media |
Video |
Yes |
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Sexual Harrassment, HR Case Files with Catherine Crier |
Coastal AMI |
Video |
Yes |
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Showing Our True Colors |
Mary Miscisin |
Book |
Yes |
|
Silas Hunt a Documentary |
The School of Continuing Education & Academic Outreach -- University of AR |
Video |
Yes |
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Spanish for Human Resources Managers |
William C. Harvey |
Book |
Yes |
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Standard First Aid |
American Red Cross |
Book |
|
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Stopping Sexual Harassment Before it Starts: A Business & Legal Perspective 2nd Edition |
Richardson Company |
Pamphlet |
Yes |
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Stress, What is it, How does it Effect me, What can I do about it? (P) |
|
Pamphlet |
|
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Success Through Service |
Kaset International |
Book |
|
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Supervisory Skills (P) |
Coastal Video Communication Corporation |
Pamphlet |
|
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Taking Aim on Leadership |
Peter Capezio & Debra Morehouse |
Book |
|
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Talking About Race, part 1 |
Iris Films Production |
Video |
Yes |
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Talking About Race, part 2 |
Iris Films Production |
Video |
Yes |
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Team Games for Trainers |
Carolyn Nilson |
Book |
|
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Team Reconstruction: Building a High Performance Work Group During Change (P) |
Price Pritchett & Ron Pound |
Pamphlet |
|
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Telephone Doctor Customer Service Training Preview CD-ROM |
Telephone Doctor |
Pamphlet |
|
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The 7 Habits of Highly Effective People |
Stephen R. Covey |
Book |
|
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The 99 Most Common Grammar & Writing Errors |
Briefings Publishing Group |
Pamphlet |
|
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The ASTD Training and Development Handbook - A Guide to HR Development |
Robert L. Craig |
Book |
|
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The Baby Boomer's Guide to Women's Health |
Karla Dougherty & Richard C. Senelick, M.D. |
Book |
|
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The Complete Guide to Finding and Hiring the Best Employees |
Robert W. Wendover |
Book |
|
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The Complete Idiot's Guide to Dealing with Difficult Employees |
Robert Bacal |
Book |
|
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The Conqueror |
Randall Buerkle |
Book |
|
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The Cuban Missile Crisis: A Case Study in Decision Making And Its Consequences |
Advanced Knowledge |
Video |
Yes |
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The Customer Comes Second and Other Secrets of Exceptional Service |
Hal F. Rosenbluth & Diane McFerrin-Peters |
Book |
|
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The Customer Comes Second, put your people first and watch 'em kick butt |
Hal F. Rosenbluth & Diane McFerrin Peters |
Book |
|
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The Customer Service Connection |
Kantola Productions |
Video |
|
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The Customer Service Connection (P) |
Toastmasters International |
Pamphlet |
|
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The Customer Service Training Tool Kit |
Val and Jeff Gee |
Book |
|
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The Disney Keys to Service Excellence (P) |
Disney Institute |
Pamphlet |
|
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The Diversity Advantage, Food For Thought |
COASTAL |
Video |
Yes |
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The Diversity Machine, The Drive to Change the "White Male Workplace" |
Frederick R. Lynch |
Book |
Yes |
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The Diversity Series: Program I - On The Threshold of Change |
Quality Media Resources |
Video |
Yes |
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The Diversity Series: Program II - Gender & Sexual Orientation Work Place Issues |
Quality Media Resources |
Video |
Yes |
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The Diversity Series: Program III - Race, Ethnicity, Language & Religion Workplace Issues |
Quality Media Resources |
Video |
Yes |
|
The Diversity Series: Program IV - Age & Physical Ability Work Place Issues |
Quality Media Resources |
Video |
Yes |
|
The Diverstiy Advantage: Food for Thought |
Coastal |
Pamphlet |
Yes |
|
The Employee Handbook for Organizational Change (P) |
Price Pritchett & Ron Pound |
Pamphlet |
Yes |
|
The Essentials of Business Writing |
National Press Publication |
Book |
|
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The Guide to Customer Service: Tips, Tactics and Techniques |
Briefings Publishing Group |
Pamphlet |
|
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The Hamster Revolution (How to Manage Your Email Before It Manages You) |
Mike Song, Vicki Halsey, Tim Burress |
Book |
|
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The Lifetime Career Manager |
James C. Cabrera & Charles F. Albrecht, Jr. |
Book |
|
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The Managing Diversity Survival Guide |
Gardenswartz & Rowe |
Book |
Yes |
|
The Mars Pathfinder - Approach to "Faster-Better-Cheaper" |
Price Pritchett & Brian Muirhead |
Book |
|
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The Morgan Stanley Dean Witter Guide to Personal Investing. |
Robert M. Gardiner |
Book |
|
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The Spinal Cord Injury Handbook |
Richard Senelick, MD, & Karla Dougherty |
Book |
|
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The Stress of Organizational Change (P) |
Price Pritchett & Ron Pound |
Pamphlet |
|
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The Thin Book of Appreciated Inquiry |
Sue Annis Hammond |
Pamphlet |
|
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The Three-Legged Stool |
Roland S. Boreham, Jr. |
Book |
|
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TIME MANAGEMENT: Get More Done with Less Stress by Efficiently Managing Your Time |
STREETWISE/Marshall Cook |
Book |
|
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Training Games for Interpersonal Skills |
Philip Burnard |
Book |
|
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Twelve Angry Men: Teams That Don't Quit |
Advanced Knowledge |
Video |
Yes |
|
Video Display Terminals (P) |
Coastal Video Communication Corporation |
Pamphlet |
|
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Violence in the Workplace |
American Training Resources, Inc.
American Training Resources, Inc. |
Video |
|
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We Are Customers to Each Other (DVD) |
Telephone Doctor |
Video |
|
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When You Need Rehabilitation |
HealthSouth |
Pamphlet |
|
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Who Moved My Cheese? |
Spencer Johnson, M.D. |
Audio |
|
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Who Moved My Cheese? |
Spencer Johnson, M.D. |
Book |
|
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Workplace Violence (P) |
Coastal Video Communication Corporation |
Pamphlet |
|
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Workplace Violence: Awareness Prevention Response |
Coastal Training Technologies |
Pamphlet |
|
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Workplace Violence: Recognizing and Defusing Aggressive Behavior |
American Training Resources, Inc. |
Video |
|
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Workplace Violence: The Calm Before the Storm |
Coastal Safety Environmental |
Video |
|
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WorkSmarts: How to Get Along, Get Noticed, and Get Ahead |
COASTAL Human Resources |
Video |
|
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Write for Business: A Compact Guide to Writing & Communicating in the Workplace (includes Companion CD) |
Verne Meyer, Pat Sebranek, John Van Rys |
Book |
|
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Writing Effective E-Mail |
Verne Meyer, Pat Sebranek, John Van Rys |
Book |
|
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Yes or No - The Guide to Better Decisions |
Spencer Johnson, M.D. |
Book |
|
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You Be the Judge II |
Learn Com |
Video |
|
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Your Personal Finances (P) |
|
Pamphlet |
|
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Your Road Map to Success |
John C. Maxwell |
Book |
|
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